Refund policy
Refund, Replacement & Return Policy
At Nae's Specialty Store, we stand behind every order. If something goes wrong, we'll make it right.
Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@naesspecialty.com. Please include your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.
Lost or Undelivered Orders If your order hasn't arrived within the expected timeframe, contact us and we'll investigate. If the order is confirmed lost, we'll reship it or refund you in full.
- US orders: contact us if not delivered within 20 business days of shipping
- International orders: contact us if not delivered within 45 business days of shipping
Returns We do not accept returns on delivered items unless they are damaged or incorrect. All sales are final for items that arrive as described.
Refunds Approved refunds are issued to your original payment method within 5–10 business days.
How to Contact Us Email us at hello@naesspecialty.com with your order number and a description of the issue. We respond within 1–2 business days.